Help Center

Find answers to common questions or contact our Zambian support team

How Can We Help You?

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Getting Started

How do I create an account?

Click the "Sign Up" button on the top right of any page. Fill in your details and choose between buyer or seller account.

Is it free to sign up?

Yes! Creating an account is completely free. You only pay transaction fees when you make sales.

What information do I need to sign up?

You need a valid email address, your full name, and to create a password. Sellers can add their store name later.

For Sellers

What types of digital products can I sell?

You can sell ebooks, courses, templates, software, music, videos, photos, and any digital files.

How do I receive payments in Zambia?

We support Airtel Money, MTN Mobile Money, and bank transfers. Payments are processed instantly.

What are the fees?

Free plan: 8% transaction fee + ZK10 per sale.

For Buyers

How do I purchase a product?

Browse products, click "Buy Now", choose payment method (mobile money or card), and complete the payment.

How do I download my purchased products?

After payment, you'll receive a download link via email and can access it from your dashboard.

What payment methods are available?

Airtel Money, MTN Mobile Money, Visa, and Mastercard.

Technical Support

My download link isn't working. What should I do?

Contact support immediately. We'll resend the download link or provide alternative access.

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email to receive reset instructions.

Is my payment information secure?

Yes! We use bank-level encryption and never store your full payment details.

Still Need Help?

Our Zambian support team is here to help you

Call Us

+260 976 920 866

Mon-Fri, 8am-6pm

WhatsApp

+260 976 920 866

24/7 Support

Email

support@marketly.zm

Response within 24 hours

Popular Help Articles

Most frequently viewed help articles

For Sellers

How to Set Up Mobile Money Payments

Step-by-step guide to accepting Airtel and MTN Mobile Money payments for your digital products.

Read Article β†’
Getting Started

Uploading Your First Digital Product

Learn how to upload and sell your first digital product on Marketly in under 10 minutes.

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Security

Keeping Your Account Secure

Best practices for securing your Marketly account and protecting your digital products.

Read Article β†’