Dispute Resolution Center
Having issues with a transaction? Our dispute resolution system helps buyers and sellers resolve conflicts fairly and efficiently.
Resolution Rate
94%
of disputes resolved successfully
Average Resolution Time
7 days
from filing to resolution
Active Disputes
12
currently being processed
Important Notice
Before filing a dispute, please attempt to resolve the issue directly with the other party. Most issues can be resolved through direct communication.
Select Dispute Type
Item Not Received
You paid for an item but never received it
Item Not as Described
The item you received is significantly different from the listing
Item Arrived Damaged
The item arrived broken, damaged, or defective
Wrong Item Received
You received a completely different item than ordered
Seller Unresponsive
The seller is not responding to messages or requests
Refund Not Received
Seller promised a refund but you haven't received it
Unauthorized Purchase
Purchase was made without your authorization
Other Issue
Any other dispute not covered above
Dispute Resolution Process
Step 1: Direct Communication
1-2 daysContact the seller directly through our messaging system
Step 2: Evidence Collection
1 dayGather all relevant evidence (photos, screenshots, messages)
Step 3: Formal Dispute Filing
1 daySubmit formal dispute through our resolution center
Step 4: Platform Investigation
3-5 daysOur team investigates the dispute thoroughly
Step 5: Decision & Resolution
1-2 daysFinal decision communicated and resolution implemented
Tips for Faster Resolution
- Provide clear, detailed descriptions of the issue
- Include all relevant evidence (photos, messages, receipts)
- Respond promptly to requests for additional information
- Be clear about your desired resolution
- Maintain professional communication throughout the process
Quick Actions
Important Information
Time Limits
Disputes must be filed within 30 days of transaction completion.
Fair Process
Both parties have equal opportunity to present their case.
Buyer Protection
Eligible purchases are protected under our Buyer Protection Program.
Final Decision
Marketly's decision is final and binding for both parties.
Need Immediate Assistance?
Our dispute resolution team is here to help you navigate the process.