Frequently Asked Questions

Find quick answers to common questions about Marketly. Can't find what you're looking for? Contact our support team.

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General Questions

4 frequently asked questions

What is Marketly? Popular

Marketly is an online marketplace connecting buyers and sellers in Zambia. We offer a wide range of products including digital goods, physical products, courses, services, and tickets.

Is Marketly free to use? Popular

Yes, creating an account and browsing products is completely free. We only charge fees when you make a purchase (for buyers) or make a sale (for sellers).

How do I contact customer support?

You can contact our support team through the Support Center, email us at support@marketlynetwork.com, or call us during business hours.

What types of products can I sell?

You can sell digital products, physical goods, online courses, services, and tickets. All products must comply with our Terms of Service and Prohibited Items Policy.

Account & Security

4 frequently asked questions

How do I create an account? Popular

Click "Sign Up" at the top of the page and choose between "Buyer" or "Seller" account. Fill in your details, verify your email, and your account will be ready to use.

I forgot my password. How can I reset it? Popular

Go to the login page and click "Forgot Password". Enter your email address, and we'll send you a password reset link. Check your spam folder if you don't see the email.

How do I update my account information?

Log into your account, go to "Profile Settings" from the dropdown menu under your name, and update your information. Remember to save your changes.

Can I have both buyer and seller accounts?

Yes, you can switch between buyer and seller modes within the same account. Your dashboard will adjust based on the mode you're in.

Buying & Orders

4 frequently asked questions

How do I make a purchase? Popular

Browse products, select the one you want, click "Buy Now", choose your payment method, complete the payment, and you'll receive confirmation with order details.

Can I cancel my order? Popular

Order cancellation depends on the product type and seller's policy. Digital products usually can't be canceled after download. Contact the seller immediately if you need to cancel.

How do I track my order?

For physical products, you can track your order from your dashboard under "My Orders". Click on the order and look for tracking information.

What should I do if I receive a damaged item?

Take photos of the damage immediately, then contact the seller through our messaging system. If the seller doesn't respond within 48 hours, contact our support team.

Selling & Products

4 frequently asked questions

How do I list a product for sale? Popular

Log into your seller dashboard, click "Add Product", fill in all required details, upload images, set your price, and publish. Your product will be live immediately.

What commission does Marketly charge? Popular

Our commission varies by product type and is displayed in your seller dashboard. Generally, it ranges from 5% to 15% depending on the product category.

When do I get paid for my sales?

Payments are processed after the buyer confirms delivery or after a 14-day holding period for digital products. You can withdraw funds to your bank account or mobile money.

How do I handle returns?

Set your return policy clearly in your product listings. When a buyer requests a return, communicate with them promptly. Follow our Refund Policy for guidance.

Payments & Refunds

4 frequently asked questions

What payment methods do you accept? Popular

We accept mobile money (MTN, Airtel, Zamtel), bank transfers, and credit/debit cards. Available payment methods may vary by product and seller.

Is it safe to pay on Marketly? Popular

Yes, we use secure payment gateways and encrypt all payment information. We never store your full payment details on our servers.

How do refunds work?

Refunds are processed according to our Refund Policy. If eligible, refunds are issued to your original payment method within 5-10 business days.

Can I get a refund for a digital product?

Digital products are generally non-refundable once downloaded, unless they are defective or not as described. Contact the seller first, then our support team if needed.

Shipping & Delivery

4 frequently asked questions

How is shipping calculated? Popular

Shipping costs are set by individual sellers. You'll see the shipping cost during checkout before making payment.

Do you ship internationally? Popular

Shipping depends on the individual seller. Some sellers offer international shipping, while others only ship within Zambia. Check the product page for shipping information.

How long does delivery take?

Delivery times vary by product type and location. Digital products are instant, physical products typically take 3-7 business days within Zambia.

What if my package is lost?

Contact the seller first with your tracking information. If the package is confirmed lost, the seller should either resend the item or issue a refund.

Support & Contact

4 frequently asked questions

How do I contact a seller? Popular

Go to the seller's store page and click "Contact Seller" or use the messaging system from your order details page.

What if I have a dispute with a seller? Popular

First try to resolve it directly with the seller. If unsuccessful, use our Dispute Resolution system or contact our support team.

Are there any hidden fees?

No hidden fees. All charges are clearly displayed during checkout. You'll see the product price, any applicable taxes, and shipping costs before payment.

How do I report a problem?

Use our Support Center to report issues. For urgent matters, you can call our support line during business hours.

Still Need Help?

Our support team is here to assist you with any questions not covered in our FAQ.

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Frequently Asked Questions

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General Questions

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Shipping & Delivery

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